For creators
Recover abandoned checkouts automatically
When someone starts a checkout but doesn't pay, your workspace notices on its own, tags them abandoned-checkout, and fires any automation you've set for that tag — so you can win the sale back without lifting a finger.
Last updated Jun 4, 2026
A background job runs about every 30 minutes. It looks for orders that have been pending (started but unpaid) for between 1 and 72 hours, tags the buyer abandoned-checkout, and fires your automations for that tag.
Turn it on
- Go to Marketing → Automations.
- Create an automation: trigger 'When a contact gets a tag', tag = abandoned-checkout.
- Action: send an email (or WhatsApp) — e.g. 'Hi {{name}}, you left something behind — here's 10% off to finish up.'
- Switch it on. From now on every abandoned checkout gets your message.
It's idempotent — each abandoned order is only tagged once, so a buyer won't get pinged again on the next sweep. If they come back and pay, the normal purchase flow takes over and tags them customer.
This is the first fully automatic marketing path — no teacher click needed. It runs purely off order data on the server.
Related