Help & guides
Everything we've documented, in one place. New topics are flagged so you can skim to what changed since your last visit.
Can't find an answer? A real human replies — usually within a day.
What's new
The running changelog
NewEvery meaningful improvement we've shipped — recording, inbox, community, onboarding.
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Fuzzy search + the “/” shortcut
NewPress / anywhere on a list page to focus search. Typos still find the row.
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Send a check-in or come-back nudge
NewTwo persistent buttons at the bottom of the engagement table. Selection optional.
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Tabs stay where you left them
NewRefresh the brand editor or a student detail page — your tab is still active.
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Add a customer URL to your nav
NewSign in / library / shop — one click drops the link straight into your header.
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What Razorpay's gateway fee really costs
NewWhy we don't quote a fixed % — fees vary by method. Straight to Razorpay's live pricing.
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Levels, badges, and streaks
NewSeven levels (Newcomer → Legend), 16 badges, daily streaks. Day-one points so nobody sees an empty board.
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Engagement — at-risk students at a glance
NewLifecycle stage chips per student. Bulk-nudge a stage with one click.
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Cohort start + end dates
NewTime-box a community to a launch date. Banner counts down, then archives when it wraps.
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Drip — release modules over time
NewLock Module 2 until Day 7. Students see 'Unlocks on <date>' instead of the lesson list.
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Whiteboard edit access — request + approve
NewStudents ask, you approve from a dropdown on the board. Notifications both ways.
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Auto-join buyers into a course's community
NewSet defaultBatchId once. Every enrollment lands in the right room — no second sale.
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Draft a course from just the title (AI)
NewType a title, let AI fill description + curriculum.
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Plan + trial badge in the sidebar
NewAlways-visible pill: plan name, days left in trial, or 'payment overdue'.
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Cancel — with or without deleting data
NewReason + free-text + a separate 'deactivate the workspace' toggle.
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The unified Inbox
NewOne place for doubts, discussions, batch posts, leads, and blog comments.
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Replying from the Inbox
NewInline reply with cross-channel notifications (in-app + email + WhatsApp).
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Get started in 5 minutes
NewA 4-step rail on the dashboard from empty workspace to live class.
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Collapsible sidebar
New30 items → 5 collapsible groups + a pinned Dashboard.
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Simple / Advanced form mode
NewCourse + class forms default to Simple. Flip for the full surface.
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Tagging people in batch posts
New@-mention picker. Tagged users get a louder cross-channel notification.
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File attachments + previews
NewImage / video / audio / PDF / generic. Type-aware preview in the post.
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Inside the live room
Run a live poll during class
New2–4 option polls. Launch + close fan out as notifications to enrolled students and co-instructors.
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How the raised-hand queue works
NewStudents raise; you see an ordered queue with a Live #N badge and one-click Answer.
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Mark agenda items done in class
New3 / 7 pacing chip, late-joiner recap, AI summary seeded from what actually happened.
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See who's actually in the lobby
NewLive roster of every student who's loaded the waiting room. Auto-admit when you open the door.
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Class chat persists to the recording
NewLive chat messages render in the recording player at their original timestamps.
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Auto-chapters from your transcript
NewTransition phrases become seekable chapters. 5–12 per recording, ≥90s spacing.
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Surface your class series in the community
NewUpcoming live + recordings grid + cohort window banner, all in the community surface.
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Two-field bio + AI 'Help me write'
NewShort tagline + long About, two-way sync, three opinionated AI drafts.
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For creators
How student onboarding works
NewInvite link, CSV import, or manual add — when to use which, and what the student actually sees.
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Run experiments on your portal
NewA/B test hero CTAs, price displays, or anything else. Sticky assignments + conversion reporting included.
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Invite a faculty member
NewEnd-to-end invite flow — branded email, password setup, multi-tenant teachers.
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Multi-faculty courses + per-module owners
NewAssign co-instructors at the course level and pick a separate owner for each module.
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Publish announcements to learners
NewCourse-scoped and global announcements that surface in the lesson player.
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Doubts inbox + pre-sale enquiries
NewWhere student questions and prospective-buyer enquiries land. WhatsApp, email, in-app — same inbox.
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White-label your portal
NewStrip platform attribution; ship a portal that reads entirely as your brand.
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Tenant SEO + meta tags
Browser tab title, share previews, structured data — all driven by your portal config.
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Customer-facing URLs (paths today, subdomains soon)
NewWhere to send your learners. What the URLs look like once your CNAME flips.
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Courses
Draft a course from just the title (AI)
NewType a title, let AI fill the description, subtitle, and curriculum.
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Create your first course
NewEmpty workspace → published course in 15 minutes.
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Build a course curriculum
NewModules, lessons, eight content types. Drag-to-reorder.
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Build quizzes that aren't gameable
NewFive question types, time limits, attempt caps.
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Drip course content on a schedule
NewRelease modules N days after enrolment or on absolute dates.
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Set course pricing + currencies
NewOne-time, free, pay-what-you-want. Early-bird, original price, multi-currency.
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Drafts, published, archived + visibility
NewStatus vs visibility — public, private, unlisted, password-gated.
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Bulk-import students via CSV
New10,000+ rows. Dedupes by email. Provisions accounts + enrols.
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Assignments + grading workflow
NewLesson, session, or course-level. Submission via link or upload.
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Live classes
Schedule a live class
NewSingle or recurring, with Zoom / Meet / Teams. Fan-out reminders included.
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Live classes on LiveKit Cloud
NewHow the new in-house room works. No XMPP, no UDP pain, real cloud recording.
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Zoom, Meet, Teams integration
NewPaste a link — we auto-detect the provider and render the right UI.
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Cloud recording → your CDN
NewServer-side recording via LiveKit Egress, uploaded straight to R2. Auto-emails when ready.
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The Recordings index page
NewEvery class with a recording in one searchable table — no hunting.
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Watching a recording inline
NewClick Watch → inline player. MP4 / YouTube / Loom / Vimeo / Wistia.
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Attendance — auto + manual
NewAuto-logged on Join. Editable after. Auto-nudges on 3+ absences.
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Storefront + payments
The 7 product kinds you can sell
NewCourse, download, bundle, membership, session, webinar, license.
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Course bundles + cross-sells
NewBundle a beginner + intermediate at a discount. Auto-computed savings.
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Memberships with monthly / annual / lifetime tiers
NewRecurring billing, grace periods, retry logic, dunning.
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Checkout flow + India payment stack
NewUPI (intent), NetBanking, Cards, Wallets, EMI. Stripe globally.
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Coupons, early-bird, flash sales
New% or fixed-amount, usage caps, time windows. Stack rules included.
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Certificates
Certificate templates + Designer
New17 starter templates + a real designer. Dynamic fields, signatures.
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Bulk-issue certificates from CSV
NewPersonalised PDF + verify URL emailed to every recipient.
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The public verify page
NewAnyone with a certificate ID can confirm authenticity at /verify/<id>.
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Audience + marketing
Build a Wall of Love
NewCollect testimonials via a public form. Auto-import five-star reviews.
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Referrals — personal links + crediting
NewEvery student gets /r/<code>. Auto-credit referrers on enrolment.
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Compose + publish blog posts (SEO)
NewTiptap editor, scheduling, tags, per-post SEO overrides.
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Customer portal
Pick a portal template
NewSeven starter templates. One-click apply, your content keeps flowing.
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Page builder — sections + custom HTML
NewDrag-arranged section library. Per-page SEO + visibility.
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Custom domain + auto-SSL
New<slug>.thebigclass.com + CNAME → your domain. SSL provisions automatically.
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Billing & account
Your trial, your plan, your time left
NewWhat the sidebar plan badge shows + how the 14-day Studio trial works.
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Upgrade mid-trial without losing days
NewWhen Razorpay is involved, what you pay, how fast it activates.
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Cancel — with or without deleting data
NewTwo questions: why you're leaving + whether to keep Starter or deactivate.
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Analytics + operations
What the analytics dashboard tracks
NewRevenue, enrolments, completion %, drop-off, funnels.
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Cohort retention + LTV
NewMonth-over-month retention curves. Revenue per learner over lifetime.
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Notifications — in-app, email, WhatsApp
NewEvery event fans out across three channels. Per-event toggles.
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Trash + restore deleted content
New7-day recovery window for every soft-deleted entity.
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Export your workspace — CSV, JSON, or the lot
NewPer-entity CSV/JSON for sheets + scripts, or one envelope for the whole workspace.
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For learners
Sign in to a workspace
NewEvery workspace has its own sign-in page. Where to find the right one.
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Change the portal language
NewHow the language picker works. Currently English, Hindi, Tamil, Spanish, French.
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Find your library after a purchase
The library lives inside the workspace you bought from — not the platform root.
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Ask the teacher a question
From inside a lesson — or from a course page if you haven't bought yet.
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Edit a review you've written
Three edits per 24 hours. Why the limit, and how the countdown works.
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How learner progress is tracked
NewLesson views, quiz scores, assignment grades — what counts as 'complete'.
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For developers
API & integrations overview
What the API can do, how auth works, the full endpoint list.
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Generate + rotate API keys
NewScopes, the one-shot reveal, when to revoke vs rotate.
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Rate limits + the X-RateLimit-* headers
New60/min, 1,000/day per key. How to back off proactively.
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Webhooks (roadmap)
What we're shipping next + how signatures will work.
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Tenant-scoped auth tokens
NewHow invite + reset tokens carry a signed workspace binding. Cross-tenant reuse is blocked.
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