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Payment link didn't work? Expired, wrong price & no link to copy
Most payment-link snags are one of a few things. Here's how to fix them from the Payment Links tab without redoing everything.
Last updated Jun 1, 2026
The link expired
Links are valid for the window you picked (7 / 14 / 30 / 60 days). Once past it the student shows as Expired. Fix: filter to Expired, select them, and Send Payment Links again to issue fresh ones — pick a longer expiry if short windows keep lapsing.
No Copy button on a row
The Copy icon only appears once a student has an invite. If you just want the URL without emailing it, select the row, choose 'Create links only' in the send dialog, then the Copy icon appears — copy it and paste it wherever you like.
Wrong price
A sent link carries the course price from when you sent it. To change it, fix the price on the course's Pricing tab, then re-send — that issues a new invite at the new price. (Already-paid students keep what they paid.)
Student isn't in the list
- The Payment Links tab only shows students already in your workspace. If someone's missing, add them first (Students tab / import), then come back.
- If the whole tab says 'No students in your workspace yet', add students before you can send any links.
Nothing got sent
Check the Send via choice — 'Create links only' deliberately sends nothing (it just generates links to copy). Pick Email, WhatsApp, or Email + WhatsApp to actually deliver. The post-send summary tells you how many emails went out.
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